Refund policy

Returns and Refunds Policy

Order Cancellation

You may request to cancel your order within 15 minutes after placing it. After this period, cancellation may not be possible because your order may have entered processing.

Returns

We accept return requests within 30 days from the date your order is delivered.

To request a return or refund, please email us at 82733892@qq.com and include your order number, a description of the issue, and clear photos or videos when applicable.

If the item is damaged, defective, incorrect, or significantly different from the product description, we may provide a refund or another suitable solution after reviewing your request.

Return Shipping

For approved returns caused by damage, defects, incorrect items, or fulfillment errors, we will provide an appropriate return solution. Depending on the product and circumstances, we may ask you to dispose of or recycle the item locally instead of shipping it back to China.

Refunds

Once your request is approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Refunds may not be available for change-of-mind returns, incorrect addresses, or items damaged after delivery due to misuse or improper handling.

Items excluded from returns

Returns may not be accepted for used, damaged, incomplete, or modified items, unless the issue was caused by our fulfillment process.

Contact

For return or refund questions, please contact:

82733892@qq.com